Privacy Policy

1. Information Collection

• Account Information: such as full name, email address, and phone number.
• Transaction Information: including payment details and credit card information.
• Usage Information: such as IP addresses, browser type, operating system, and visited web pages.
• Device Information: including device type, system version, and device identification details.
• Location Information: we may collect geolocation data based on your consent or through sensor technologies.

2. Use of Information

• Service Provision: We utilize the information collected to ensure seamless service provision. This includes processing orders promptly, accurately delivering products to customers, and providing any additional services requested, such as installation support or warranty assistance. By analyzing your preferences and past interactions, we aim to anticipate your needs and offer personalized recommendations to enhance your overall shopping experience.
• Customization: Our goal is to tailor our platform to meet your specific preferences and interests. We use the gathered data to customize the content displayed to you, including product recommendations, promotional offers, and advertising materials. By understanding your browsing habits and purchase history, we can present you with relevant products and deals that align with your tastes and needs, thereby maximizing your satisfaction with our platform.
• Communication: Effective communication is essential in addressing your inquiries, providing timely assistance, and ensuring smooth order fulfillment. We may use your contact information to respond to your queries, offer support for any issues encountered during the purchasing process, and keep you informed about the status of your orders, including shipping updates and delivery notifications. Additionally, we may send you relevant updates, newsletters, or promotional materials via email or other communication channels, provided you have opted in to receive such communications.
• Performance Analysis: Understanding how our platform is utilized helps us continuously improve and optimize our services. We analyze aggregated data on user interactions, browsing patterns, and transaction histories to identify trends, assess the effectiveness of marketing campaigns, and evaluate the performance of various features on our website. By gaining insights into user behavior, we can enhance navigation, streamline checkout processes, and introduce new features or product categories that resonate with our customers' preferences and expectations. Your anonymized data may also be used for market research purposes or shared with third-party analytics providers to further refine our understanding of consumer trends and behaviors.

3. Sharing of Information

• Logistics Partners: To ensure the efficient delivery of your orders, we may share your personal information with trusted logistics partners. These partners include shipping companies and courier services responsible for transporting your purchased products from our warehouses to your designated delivery address. By providing these partners with relevant details such as your name, address, and contact information, we facilitate the smooth handling and timely delivery of your orders, thus enhancing your overall shopping experience.
• Service Providers: In order to process payments securely and deliver the requested services effectively, we may engage reputable service providers. These providers may include payment processors, financial institutions, and technology vendors that assist us in facilitating transactions, verifying payment details, and maintaining the functionality of our platform. While sharing necessary information with these service providers, we ensure adherence to strict confidentiality agreements and data protection measures to safeguard your personal information and uphold the integrity of our services.
• Marketing Partners: As part of our efforts to provide you with tailored promotions and relevant offers, we may collaborate with trusted marketing partners. These partners may include advertising agencies, marketing platforms, and affiliate networks that help us reach a wider audience and promote our products and services effectively. By sharing anonymized or pseudonymized data with these partners, we aim to deliver personalized advertisements, special deals, and exclusive discounts that match your interests and preferences, thereby enhancing your engagement with our platform and maximizing the value you derive from our offerings.
• Legal Compliance and Protection: While we prioritize the protection of your privacy and confidentiality, we may disclose your personal information when required to comply with legal obligations or respond to lawful requests from government authorities, regulatory agencies, or law enforcement entities. Additionally, we may share information to enforce our terms of service, protect our rights and property, investigate potential fraud or security breaches, or prevent harm to users or third parties. In such cases, we take appropriate measures to limit the scope of disclosure and ensure compliance with applicable laws and regulations, while striving to minimize any potential impact on your privacy rights and interests.

4. Protection of Information

• Advanced Security Measures: At ArbahKom, we prioritize the security and integrity of your personal information. To safeguard your data against unauthorized access, misuse, or alteration, we implement advanced security measures and adhere to industry best practices. Our robust security protocols include encryption techniques, firewalls, intrusion detection systems, and regular security audits conducted by qualified professionals. By employing a multi-layered approach to data protection, we ensure that your sensitive information remains confidential and secure throughout its lifecycle within our systems.
• Secure Data Storage: We maintain strict protocols for the storage and handling of your personal data. Your information is stored in secure databases hosted on highly protected servers located in geographically dispersed data centers. These facilities adhere to stringent physical security standards, including access controls, surveillance systems, and environmental safeguards, to prevent unauthorized access or data breaches. Additionally, we regularly backup and encrypt your data to minimize the risk of data loss or corruption, ensuring the continuity and reliability of our services.
• Compliance with Privacy Regulations: In addition to implementing robust technical and organizational measures, we remain committed to compliance with applicable privacy regulations and standards. We carefully monitor and adhere to data protection laws such as the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant legislation governing the collection, processing, and storage of personal information. Our privacy practices are regularly reviewed and updated to align with evolving legal requirements and industry guidelines, ensuring that your rights and interests are protected at all times.
• User Control and Transparency: We empower you to exercise control over your personal information and make informed decisions about its use. Through user-friendly interfaces and clear privacy settings, you can manage your preferences, consent choices, and communication preferences with ease. We provide transparent disclosures regarding our data practices, including the types of information collected, the purposes of processing, and the parties with whom data is shared. Additionally, we offer comprehensive privacy notices, consent mechanisms, and user education materials to enhance your understanding of how your data is handled and protected.
• Continuous Improvement: Protecting your privacy is an ongoing commitment, and we continuously strive to enhance our data protection practices and strengthen our security posture. We regularly review and update our policies, procedures, and infrastructure to address emerging threats, mitigate risks, and adapt to evolving technological advancements. By fostering a culture of vigilance, accountability, and continuous improvement, we demonstrate our unwavering dedication to maintaining the highest standards of data security and privacy protection for our customers.

Your Choices and Rights

• Access to Your Information: You have the right to access the personal information we hold about you. This includes details about the types of data we collect, how it is processed, and the purposes for which it is used. Upon request, we will provide you with access to your personal data in a structured, commonly used, and machine-readable format, allowing you to review, verify, and, if necessary, correct any inaccuracies.
• Correction and Update of Information: If you believe that any of the personal information we hold about you is inaccurate, incomplete, or outdated, you have the right to request corrections or updates. We will promptly review your request and take appropriate measures to ensure that your information is accurate, relevant, and up-to-date.
• Deletion of Information: You have the right to request the deletion of your personal information under certain circumstances. This includes situations where the data is no longer necessary for the purposes for which it was collected, or if you have withdrawn your consent for its processing. Upon receiving a valid deletion request, we will securely erase or anonymize your data, unless retention is required by law or for legitimate business purposes.
• Restriction of Processing: In certain situations, you may request the restriction of processing of your personal information. This means that we will temporarily suspend the processing of your data while we verify its accuracy, assess the validity of your request, or address any concerns you may have. During this period, your data will remain stored securely and will not be used for any other purpose without your explicit consent.
• Data Portability: You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format, and to transmit this data to another controller without hindrance. This enables you to transfer your data between different service providers or platforms, facilitating seamless transitions while maintaining control over your information.
• Objection to Processing: You have the right to object to the processing of your personal information for direct marketing purposes or on grounds relating to your particular situation. If you object to such processing, we will cease processing your data for these purposes, unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms.
• Automated Decision Making and Profiling: We do not engage in automated decision making or profiling activities that significantly affect you without your explicit consent. If such processing occurs, we will provide you with meaningful information about the logic involved, as well as the potential consequences of the processing, allowing you to make informed decisions about whether to consent to such activities.
• How to Exercise Your Rights: To exercise any of the rights outlined above or to make inquiries about your personal information, please contact us using the contact details provided at the end of this Privacy Policy. We will respond to your requests promptly and in accordance with applicable data protection laws and regulations, ensuring that your rights and interests are respected and upheld.

6. Policy Updates

• Continuous Review and Improvement: At ArbahKom, we understand the importance of maintaining an up-to-date and comprehensive Privacy Policy that reflects our current data processing practices, legal obligations, and industry standards. To achieve this, we regularly review and evaluate our Privacy Policy to ensure its relevance, accuracy, and compliance with applicable laws and regulations.
• Response to Changes: As technology evolves and regulatory requirements evolve, we may need to update our Privacy Policy to reflect these changes. This includes updates to our data processing practices, changes in the types of information we collect, modifications to our services, or enhancements to our security measures. Additionally, if there are significant changes in applicable privacy laws or regulatory frameworks, we may need to revise our Privacy Policy accordingly.
• Notification of Updates: When we make updates to our Privacy Policy, we will notify you of these changes through appropriate channels. This may include posting a notice on our website, sending an email notification to registered users, or providing a prominent notice within our platform. We encourage you to review any updates to our Privacy Policy carefully to understand how they may affect your rights and obligations.
• Your Consent and Acceptance: By continuing to use our services after the updated Privacy Policy has been posted or notified to you, you acknowledge and agree to the revised terms. If you do not agree with any changes made to the Privacy Policy, you have the option to discontinue using our services and, if applicable, request the deletion of your account and personal information in accordance with our data retention policies.
• Transparency and Accountability: We are committed to maintaining transparency and accountability in our data processing practices, including our Privacy Policy updates. If you have any questions, concerns, or feedback about our Privacy Policy or its updates, please feel free to contact us using the provided contact information. We welcome your input and strive to address any inquiries or issues in a timely and transparent manner.
• Staying Informed: We encourage you to check our Privacy Policy periodically to stay informed about any updates or changes. By staying informed about our data processing practices and your rights and obligations, you can make informed decisions about how your personal information is collected, used, and protected.